T.D. slipped on a step as she exited Appliance Direct. The same say, she had emergency internal fixation and open reduction of the knee. T.D. had just found a job as a telemarketer where she was to start the day after the fall. T.D. was buying a much needed clothes dryer, as she was expecting to start to receive a pay check. She was also going to school at the Brevard Community College to achieve her goal of being nurse. As a result of the fall, T.D. was unable to start her new job. She was also unable to make her classes and flunked out. Therefore, she was without work and her tuition money. To make matters worse, T.D. was uninsured and her surgeon refused to remove the hardware from her knee – even though it was medically necessary – without first being paid his bill. Appliance Direct denied liability and the attorney filed suit. After nearly a year of litigating, appliance direct accepted a settlement for $125,000.